No refunds. No exchanges, unless under certain conditions as explained in this Refund Policy.
It is against Federal law to re-sell used hair, so we cannot accept any hair products that have left their original packaging or that look worn or altered in any way.
If you receive an incorrect item, email us photos of the unworn items within 24 hours of receipt. After we confirm the mistake, we’ll send you further steps on how to return your items and begin the exchange process.
Nothing sent back to us without prior written approval will be granted a refund – and any packages sent back will not be returned to the sender.
All samples are non-refundable.
If you enter an incorrect mailing address, you need to pay an additional $10 to cover processing expenses before your order is shipped out to the correct mailing address.
Any order returned due to the customer adding an incorrect address will not be refunded or mailed back out without the customer paying the additional shipping and handling costs.
We take returns and chargebacks very seriously. If you attempt to defraud our company, expect criminal charges and a civil suit to follow.
All approved returns and order cancellations are subject to a 40% or $100 (whichever is greater) restocking fee that is non-waivable and non-negotiable.
We do not accept any refunds on samples, custom wigs (this includes extra density and units with bleached knots or custom colors), custom orders (this includes our 40” bundles), or any of our services or memberships. All of these purchases are final and non-refundable.
When shipping back your item, please include your order number and the details of the exchange.
We strongly recommend that you include insurance in case of any carrier issues. Your exchange can be sent to:
Dessy Adoye Hair | Returns
1643 Stone Meadow Road Lithonia, GA 30058
Please note we only offer store credit for orders that have been processed and shipped. In order to receive credit for your exchange (minus the 40% or $100 restocking fee), the hair must be in the same condition as when you received it – totally unused – no exceptions.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns.
If the item is removed from the bundle and used in any visible manner or if the product has been opened or tampered with in any way, all exchange policies are voided. The hair must remain in the bundle and not be untied at the top. The hair must be in its original packaging, and tagged.returned packages must include a copy of the original invoice as proof of purchase.
Merchandise must be physically received before an exchange can be granted. Please allow 72 hours for processing.
Any used hair that we received will not be returned.
For more information, please email us at Info@dessyadoyehair.com